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Terms & Conditions

Terms & Conditions

Last Updated: 14 August 2026

Welcome to . These Terms & Conditions govern your use of our website and the purchase of products from .

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About

is an online pet store providing products to customers in the United Kingdom.

Business Name:

Email: support@cooklivo.co.uk

Phone: +44 7480285589

Address:
UNIT 4, STORM 12 PLAZA SHOPPING CENTRE
54 ST MARY'S RD
SOUTHAMPTON
SO14 0BH
United Kingdom

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of the website

  • Use our website in a way that could damage or disrupt our services

  • Copy or misuse our website content without permission

3. Products

We aim to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, product colours, packaging, appearance, or other details may vary slightly from images shown on the website.

We reserve the right to update product information, discontinue products, or change product availability when necessary.

4. Product Prices

All product prices are displayed on the website.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.

Where applicable, shipping charges and other costs will be displayed before you complete your purchase.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order is not necessarily accepted until we have confirmed that the order has been processed.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.

6. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

7. Shipping and Delivery

Delivery information and estimated delivery times are provided on our website and/or at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

For further information, please see our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer protection laws.

Nothing in these Terms & Conditions is intended to limit or exclude your statutory rights.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not always be possible.

Where applicable, your statutory cancellation rights remain unaffected.

10. Intellectual Property

All content on the website, including text, graphics, logos, images, design elements, and other materials, may be owned by or licensed to .

You may not reproduce, distribute, modify, copy, or commercially exploit our website content without prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, analytics services, and other technology providers.

These third parties may have their own terms and privacy policies.

is not responsible for the independent policies or practices of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK law.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures, or other unforeseen events.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page, together with an updated "Last Updated" date.

You should review these terms periodically when using our website.

16. Governing Law

These Terms & Conditions are intended to be governed by the laws applicable in the United Kingdom, subject to the applicable jurisdiction and consumer protection laws relevant to your circumstances.

Nothing in these terms affects any mandatory consumer rights you may have under applicable law.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: support@cooklivo.co.uk
Phone: +44 7480285589

Address:
UNIT 4, STORM 12 PLAZA SHOPPING CENTRE
54 ST MARY'S RD
SOUTHAMPTON
SO14 0BH
United Kingdom

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