Shipping Policy

🚚 Shipping Policy

Last Updated: 14 August 2026

At Cooklivo, we want to make sure your order reaches you safely and as smoothly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

📦 Order Processing

Once your payment has been successfully received, we will begin processing your order.

Please allow 1–3 business days for order processing before your order is dispatched.

Orders are generally not processed or dispatched on weekends or UK public holidays.

Once your order has been shipped, you will receive a shipping confirmation email where tracking information is available.

🇬🇧 UK Delivery

We currently focus on providing delivery to customers within the United Kingdom.

Estimated delivery times may vary depending on the product, delivery address, shipping method, and other circumstances.

Your estimated delivery timeframe will be displayed on the relevant product page and/or during checkout where applicable.

Please note that estimated delivery times are not guaranteed delivery dates.

💷 Shipping Costs

Available shipping options and applicable delivery charges will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on the product, delivery destination, order size, and available shipping method.

🔍 Order Tracking

Where tracking is available, you will receive your tracking information after your order has been dispatched.

You can use our Track My Order page to check your delivery status.

Please note that tracking information may take some time to update after your parcel has been handed to the delivery carrier.

🚚 Delivery Delays

Although we work to ensure orders are delivered within the estimated timeframe, unexpected delays can sometimes occur.

These may be caused by:

Courier or postal service delays
Severe weather conditions
UK public holidays
Incorrect or incomplete delivery information
High-volume periods
Customs or border-related delays where applicable
Other circumstances outside our reasonable control

If your order has been delayed significantly, please contact our customer support team and we will do our best to assist you.

🏠 Incorrect Delivery Information

Please carefully check your name, delivery address, postcode, email address, and phone number before completing your order.

Cooklivo cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.

📦 Lost, Damaged, or Incorrect Orders

If your order arrives damaged, appears to be lost, or you receive an incorrect product, please contact us as soon as possible.

To help us investigate the issue, we may ask you to provide:

Your order number
A description of the issue
Photographs or videos of the product and packaging where appropriate
Any relevant delivery or tracking information

We will review the situation and provide the appropriate next steps.

📬 Delivery Attempt

Delivery is generally made to the address provided during checkout.

If a delivery attempt is unsuccessful, the carrier may leave instructions regarding redelivery, collection, or another delivery attempt.

Please follow the instructions provided by the delivery carrier.

🌍 International Shipping

Our primary shipping service is currently focused on the United Kingdom.

If international delivery is offered for a particular product, the available destination, delivery options, and applicable charges will be shown at checkout.

⚠️ Important Information

Delivery times may vary between products.

If your order contains multiple products, they may occasionally be shipped separately depending on availability and fulfilment arrangements.

You may therefore receive more than one package for a single order.

💬 Need Help With Your Order?

If you have any questions about shipping or the status of your order, please contact our customer support team.

Cooklivo Customer Support

📧 Email: support@cooklivo.co.uk
📞 Phone: +44 7480285589

📍 Address:
UNIT 4, STORM 12 PLAZA SHOPPING CENTRE
54 ST MARY'S RD
SOUTHAMPTON
SO14 0BH
United Kingdom

We appreciate your business and thank you for choosing Cooklivo 🐾