Privacy Policy

Last Updated: 14 August 2026

At Cooklivo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Your name
Billing and delivery address
Email address
Phone number
Order and purchase information
Payment-related information
Information you provide when contacting customer support
Device, browser, and website usage information

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Provide customer support
Communicate with you about your orders
Respond to enquiries
Improve our website, products, and services
Prevent fraud and protect the security of our website
Comply with applicable legal and regulatory requirements

Where required, we will rely on an appropriate legal basis for processing your personal information.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Cooklivo does not generally have access to or store your complete payment card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

4. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Payment processors
Delivery and shipping providers
E-commerce and website service providers
IT and technical service providers
Customer support service providers
Professional advisers where necessary
Government authorities or law enforcement where legally required

We do not sell your personal information simply for the purpose of selling it to third parties.

5. Cookies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.

Some cookies may be placed by third-party services that we use.

You may be able to control or manage cookies through your browser settings or through any cookie management tools provided on our website.

6. Data Security

We take reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to certain processing
Request restriction of certain processing
Request portability of certain information where applicable
Withdraw consent where processing is based on consent

Some rights may be subject to legal conditions or exceptions.

9. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about products, promotions, offers, or other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Cooklivo is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action where necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Cooklivo

Email: support@cooklivo.co.uk
Phone: +44 7480285589

Address:
UNIT 4, STORM 12 PLAZA SHOPPING CENTRE
54 ST MARY'S RD
SOUTHAMPTON
SO14 0BH
United Kingdom