Question 1

How long will it take to receive my order?

Accepted Answer

Please allow 1–3 business days for order processing before dispatch. Your estimated delivery timeframe will be shown on the relevant product page and/or at checkout; delivery times may vary and are not guaranteed.Read more

Question 2

How to track my order?

Accepted Answer

Your tracking number is included in your shipping confirmation email after dispatch. Tracking information may take 24–48 hours after dispatch to appear.Track your order

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United Kingdom.

Question 4

Do you offer free shipping?

Accepted Answer

Available shipping options and delivery charges are shown at checkout. Costs may vary by product, delivery destination, order size, and shipping method.Read more

Question 5

What is your return policy?

Accepted Answer

Return eligibility depends on the item. Where returns are accepted, request a return within 30 days of delivery and contact us before sending anything back. Items must be returned in the condition received, unworn or unused, with tags and original packaging where required. Return shipping is free, and we will provide a return label. Some items may not be eligible for return.Read our return and refund policy

Question 6

Can I exchange an item?

Accepted Answer

Contact us to ask about exchange options before returning an item.See details

Question 7

Can I cancel or change my order?

Accepted Answer

You can request cancellation or removal of items within 1 hour of placing your order. To start a cancellation request, contact us.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We do not accept store credit as a payment method.

Frequently Asked Questions

Basket (0)